Privacy Policy

At Matcha Global, protecting your privacy and securing your personal information is a top priority. This Privacy Policy outlines how we collect, use, and protect your information when you visit our website or interact with our services.

Information We Collect:

  • Personal Information: When you make a purchase or create an account on our website, we may collect personal information such as your name, email address, shipping address, and payment details.
  • Usage Information: We may collect information about your browsing activity on our website, including your IP address, device information, and website interactions.
  • Cookies: Like many websites, we use cookies and similar technologies to enhance your browsing experience, personalize content, and analyze website traffic.

How We Use Your Information:

  • Order Fulfillment: We use your personal information to process and fulfill your orders, communicate with you about your purchases, and provide customer support.
  • Marketing Communications: With your consent, we may send you promotional emails about our products, special offers, and updates.
  • Website Improvement: We analyze usage data to improve our website's functionality, tailor our products and services to your preferences, and enhance your overall experience.

Data Security:

  • We implement industry-standard security measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction.
  • We use secure encryption protocols to safeguard sensitive information, such as payment details, during transmission.

Disclosure of Information:

  • We may share your personal information with third-party service providers who assist us in processing orders, delivering products, and providing other services on our behalf.
  • We may disclose your information when required by law or to comply with legal processes, enforce our website policies, or protect our rights or the rights of others.
  • Shipping policy: After you complete your order on our website we process it within 24 working hours with our third-party services provider to process it from packaging to delivering your order, this complete process takes 3-12 days in US territory.

Your Rights:

  • You have the right to access, update, or delete your personal information at any time. You can manage your account settings or contact us directly to make changes.
  • You can opt out of receiving marketing communications by following the unsubscribe instructions provided in our emails.

Changes to This Policy:

  • We reserve the right to update or modify this Privacy Policy at any time. Any changes will be posted on this page, and your continued use of our website after the changes are made will signify your acceptance of the updated policy.